Support
ChronoTrace support
A question about a puzzle, a technical issue, or an idea to share? Here is how to reach us.
Frequently asked questions
Where can I download the game?
ChronoTrace is being prepared for iOS and Android. The official store links will appear on this website once it is available.
Do I need an account or an internet connection?
The chapters and computer matches play offline without an account. Ads and optional content updates need a connection. Online services, when available, use a separate optional profile. Progress backup and transfer are available in Settings.
How does an echo work?
Use Fork echo to save your current run as an echo and restart time. Your echo repeats those actions during the next run. Use it as a stopping point or to hold a plate while you take a different path. Rewind retries your current run while keeping the echoes you already made.
How do I share a workshop puzzle?
Use the sharing controls in Workshop to share a puzzle code or QR code. The recipient can use the import controls in their game. Avoid adding personal information to puzzle names or shared images.
How can I delete my progress?
The in-game reset control resets campaign progress. To remove all local app data, clear the app’s storage on Android or delete the app on iOS. Operating-system backups are managed separately. Deleting the game does not delete support emails or data already handled by advertising providers.
Where can I manage advertising privacy?
Open Settings in the game. Ad privacy choices appears when it applies in your region, and Privacy policy is always there. ChronoTrace does not use the advertising identifier and does not ask to track you across apps.
How do I move my progress to another phone?
Open Settings, Back up progress on either phone. Copy the code and paste it on the other phone, including between iPhone and Android. Import merges with existing progress. iCloud and Android system backups follow your account and device settings.
Something went wrong after an ad.
Tell us the puzzle name, approximate time and what happened after closing the ad. You do not need to click an advertisement to test it. If your device permits a screenshot, remove personal information first.